All health systems use picture archiving and communication systems (PACS) for the handling of medical images, but as imaging technology and research advances, more are looking toward an enterprise-wide imaging strategy (often involving a vendor neutral archive) for longer-term storage and enhanced image accessibility. Such an approach can improve efficiency, collaboration, and, ultimately, the quality […]
It’s More than Just Service: the IT Help Desk Is the ‘First Line of Defense’
The IT help desk, or service desk, could arguably be one of the most important aspects of security in a healthcare system. It’s often the first point, or only point, of contact for the organization’s staff with the IT department. It’s also true that lives can be held in the balance if a clinician can’t […]