KLAS: Providers Scaling Back On IT Outsourcing

Providers are stepping away from outsourcing - but not completely.

As organizations face mounting pressures to meet meaningful use requirements, providers are pulling back on extensive IT outsourcing services and turning to partial outsourcing agreements to meet growing demands, according to new data from KLAS. The report — IT Outsourcing 2013: Who Can Help with Rising IT Pressures — identified application management and help desk […]


KLAS: Quality Reporting Dwarfs Other MU Concerns

Quality Reporting Towers Over MU Concerns

Most providers have not attested for Meaningful Use Stage 1, frequently citing quality measures and reporting as their biggest challenges. That has them increasingly reaching out to consultants for assistance, according to the KLAS report  Rapid Growth of Meaningful Use Consulting: Why Providers Are Reaching Out.. User adoption, software upgrades, and updates also rank high […]


KLAS: HIE/ACO Work Draws Consultant Flock

No Shortage of Consultants In HIE/ACO Market

Providers are voicing a need for outside resources to help them as they launch new HIEs or navigate their inclusion in existing HIEs. However, hospital executives and clinic administrators are struggling to differentiate between the 13 firms offering HIE consulting in this emerging market. That’s the latest finding according to the KLAS Brief HIE Consulting […]


KLAS: Epic Support Firms Abundant, But Not Equal

KLAS Finds No Shortage of Epic-Supporting Firms

Epic users are thirsting for strategy, technical, and implementation assistance from consultants, but not all firms are prepared to provide the expertise. That’s according to the recently published KLAS report Navigating the Sea of Epic Consulting Firms. KLAS verified 46 firms doing Epic-related advisory, implementation, and staffing support work — with most receiving A- or […]


KLAS: Third Parties Edging Software Makers In Remote Hosting Race

Community Hospitals Embrace Remote Hosting

In 2009, KLAS reported nearly all software-hosting vendors were performing better than third-party hosting firms. Since then, service firms ACS and Dell have had significantly improved satisfaction scores, according to the company’s recent report: Application Hosting: Dynamic Changes Bring Providers Better Options. They now rival the traditionally highly performing software vendors Cerner, GE, McKesson, and Siemens. ACS […]