“With any implementation there are going to be problems,” says CIO Bill Bishop. What’s important is that leaders are willing to learn from them and make adjustments going forward.
For Indiana Health Information Exchange, it all comes down to one core task: giving physicians information they don’t have – and not forcing them to look for it, says Chuck Christian.
One of the biggest mistakes leaders make when choosing an EHR? Underestimating the importance of at-the-elbow support, during and after go-live, says CIO Dan Nash. “Spend the money now, or you’ll spend it later.”
A “critical” component of implementing a new EHR? Setting realistic expectations, says CIO Dan Nash, which means communicating clearly about what can go wrong, and having a solid mitigation plan in place.
A key challenge in moving to a risk-based environment? Trying to create a single roadmap that meets the needs of different constituents, says Julie Bonello, who talks about the need to define “a new, integrated way of working.”