When a rollout is complete (or at least, nearing completion), the real work begins, says CNIO Susan Marino, whose team is focused on optimization the EHR so that it helps clinicians “transform their practice.”
Merging cultures is never easy, but the process can be made somewhat smoother by focusing more on the ‘why’ than on the ‘how,’ says Laishy Williams-Carlson, who talks about the challenges Bon Secours faces with constant growth.
Although understanding analytics and fostering innovation have become part of the CMIO’s role, the most important component is still being able to communicate with physicians, say our panelists.
As organizations start to pivot toward value-based care, the CMIO must act as a change agent who can understand the needs of different groups and help create alignment.
An organization can create the most advanced system in the world to gather and prioritize IT requests, but it really comes down to two simple questions, says CIO Eric Raffin.