The key to having difficult conversations with members of your team? Conduct them in a way that’s “more about coaching, mentoring, and showing that you’re invested in this person’s success,” says Kristin Myers, VP of IT at Mount Sinai Health.
No matter what the reporting structure looks like, CIOs must be in tuned with other C-suite leaders to ensure the IT strategy is in line with the organization’s strategy, says Robin Lang. Otherwise, “it’s really hard to be successful,” she says in this interview.
Although it’s important to be able to focus on the day-to-day tasks, what makes IT leaders so valuable is the ability to “pull yourself up and connect the dots across an organization,” says Kristin Myers of Mount Sinai Health System.
“We are masters in healthcare at workarounds,” says Robin Lang, CIO at CaroMont Health. Which makes it all the more critical for health IT leaders to have the pulse of their users and understand what’s working, and what isn’t.
By doing something as simple as holding daily huddles, leaders can enable their teams to “learn from each other and make data-based decisions across the health system,” says Kristin Myers, SVP of IT at Mount Sinai Health System.