When the same workflow issues surface again and again, it’s time to stop applying band-aids and get to the root of the problem, says CIO Brian Thomas, who talks about his “structured change management process.”
With the advent of population health comes a fundamental shift in our way of thinking about healthcare – not just in who it affects, but how it is delivered, says CIO Brian Thomas.
An organization’s success rests on the leader’s ability to build, nurture, and inspire a great team. So how can CIOs build this camaraderie? It’s easier than you think, says Brian Thomas.
Although some are turned off by all the hype surrounding artificial intelligence, the promise it holds to improve care and reduce errors can’t be ignored, says CIO Brian Thomas.
Being a service-oriented organization means knowing how your users and customers want to receive assistance, and creating the most effective ways to deliver it, says CIO Brian Thomas.