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  • About
    • Our Team
    • Advisory Panel
    • FAQs/Policies
    • Podcasts
    • Social Media
    • Contact
    • Privacy & Data Protection Policy
    • Terms of Service
  • Advertise
  • Partner Perspectives
  • Subscribe
  • Webinars
    • 2/7-3rd-Party Vendor Risk
    • 2/9-Leveraging AI to Lower Costs
    • 2/14-Communicating the Value of IT
    • On-Demand Webinar Library

Can a Health System Be Too Efficient?

09/03/2018 By Paul Roemer Leave a Comment

Reengineering business processes can certainly help increase efficiency — but if it’s taken too far, it can also take the humanity out of care, says Paul Roemer.

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Filed Under: Columns, Communication/Transparency, Consumer experience, Featured, Patient Experience Tagged With: Paul Roemer

A Failure of Imagination

07/25/2018 By Paul Roemer Leave a Comment

Bad consumer experiences are “simply a failure of imagination,” and that failure comes at a hefty price for providers, says Paul Roemer, who draws a comparison between healthcare and the airline industry.

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Filed Under: Columns, Communication/Transparency, Consumer experience, Featured Tagged With: Paul Roemer

A Better Measure of Patient Experience

04/20/2018 By Paul Roemer Leave a Comment

If you want to improve patient access, stop focusing on measuring it, and instead focus on turning your website into an interactive experience, says Paul Roemer.

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Filed Under: Columns, Featured, Patient Engagement, Patient Experience Tagged With: Paul Roemer

All The Marketing That’s Fit To Print

11/23/2017 By Paul Roemer Leave a Comment

If healthcare organizations want to get consumers’ attention, they should stop focusing on print ads and start designing tools that can actually help manage care and wellness, says Paul Roemer.

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Filed Under: Columns, Communication/Transparency, Featured, Patient Engagement Tagged With: Paul Roemer

Are Healthcare Consumers The New Payers?

10/04/2017 By Paul Roemer Leave a Comment

Although data suggest consumers have a greater thirst than ever to manage their care digitally, providers and payers remain focused on the wrong audience, says Paul Roemer.

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Filed Under: Columns, Featured, Patient Experience Tagged With: Paul Roemer

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