Reengineering business processes can certainly help increase efficiency — but if it’s taken too far, it can also take the humanity out of care, says Paul Roemer.
Bad consumer experiences are “simply a failure of imagination,” and that failure comes at a hefty price for providers, says Paul Roemer, who draws a comparison between healthcare and the airline industry.
If you want to improve patient access, stop focusing on measuring it, and instead focus on turning your website into an interactive experience, says Paul Roemer.
If healthcare organizations want to get consumers’ attention, they should stop focusing on print ads and start designing tools that can actually help manage care and wellness, says Paul Roemer.
Although data suggest consumers have a greater thirst than ever to manage their care digitally, providers and payers remain focused on the wrong audience, says Paul Roemer.
Healthcare doesn’t need more big data, or a data warehouse. It needs a way to capture external data and marry it to internal data to shape and modify patient and consumer behavior, says Paul Roemer.
Until healthcare develops a tool that can aggregate, monitor, and assess patients’ data on a regular basis, population health and accountable care will remain pipe dreams, says Paul Roemer.
If an organization is doing so many things right but gets one very important thing wrong, it isn’t good at all. In fact, it’s very bad, says Paul Roemer.
If health systems really want to engage patients, they need to offer services when patients want them – not just when the office is open, says Paul Roemer.
The problem with the cloud? It only covers health systems – not patients, says Paul Roemer, who explains the need for a Healthcare Relationship Management Cloud.