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“There Are Real Challenges”: How Two Leaders Are Drawing from Their Own Experiences to Drive Change

10/22/2021 By Kate Gamble Leave a Comment

Despite an increased focus on patient experience, “We haven’t moved the needle much,” said Ed Marx and Cris Ross, who hope to change that by sharing lessons learned from their own healthcare journeys, and insights from recent discussions.

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Filed Under: Culture, Interviews, Patient Experience, Workflow/Usability Tagged With: CHIME, CHIME21, Cris Ross, Ed Marx, Mayo Clinic

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