When Tom Ciccarelli created a team of clinician-users to select a system that would help the hospital achieve Meaningful Use, he didn’t expect them to come back asking for Centricity from GE. That’s because GE’s KLAS scores — a performance indicator Ciccarelli references to help navigate the vendor landscape — have been lackluster of late. But rather than dismissing the recommendation out of hand, Ciccarelli went through a rigorous due diligence process with the vendor, including site visits and frank conversations with GE leadership about those disappointing scores. What he found during the process gave the CIO enough confidence to move forward, and today East Orange is in the process of implementing Centricity. To learn more about this, healthsystemCIO.com editor Anthony Guerra recently caught up with Ciccarelli.
Chapter 1 (12:22) Topics Covered — Tenure at East Orange; IT environment; Selection process that ultimately chose GE; Overcoming GE’s “challenging” KLAS scores — the IDX factor
Chapter 2 (9:19) Topics Covered — Trusting the selection team; Who’s the boss? — the benefits of selecting vendors that truly need customers; The art of site visits; GE’s prestigious partners; Making Meaningful Use affordable
Chapter 3 (11:49) Topics Covered — Meaningful Use on a Budget; Meeting Stage 1 on time; Is the bar set too high for a small community hospital?; Challenges to the smallest facilities; Bringing in outside consulting to make the grade