Steve Robertson, EVP & CIO, Hawaii Pacific Health, Chapter 3

Steve Robertson, EVP & CIO, Revenue Management and IT, Hawaii Pacific Health

Staff retention
Using in-house talent for Epic rollout
Clearing up misperceptions: “It’s not laid-back at all.”
Work-life balance, accountability & transparency
“Delegation is the most empowering thing of all.”
Early lessons learned — “Steady course and speed.”
Chasing your tail

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Steve Robertson, EVP & CIO, Hawaii Pacific Health, Chapter 2

Steve Robertson, EVP & CIO, Revenue Management and IT, Hawaii Pacific Health

Partnering with BCBS — “We made an offer they couldn’t refuse.”
Building a successful patient portal
MU Stage 2 — “It will be much, much harder.”
Stimulus dollars are “like pennies from heaven.”
Hawaii’s HIE success
Exchanging lab results through clinical messaging system

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Steve Robertson, EVP & CIO, Hawaii Pacific Health, Chapter 1

Steve Robertson, EVP & CIO, Revenue Management and IT, Hawaii Pacific Health

About Hawaii Pacific
HPH’s 7-year Epic journey — “It was a lot of consolidation work.”
From a $32 million to $57 million price tag
Reducing bad debt — “We knew there was a lot of opportunity”
Communication, trust & transparency
Lingering legacy systems
Cleaning out A/R “is like draining a swamp”

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