CIO John Mason reflects on a fateful meeting with physician leaders during which he learned that no matter how good the intentions, talking without listening can hurt a relationship.
If you want to not just communicate a message to your team, but make it truly resonate, take a few cues from comedian Jimmy Fallon, says CIO John Mason.
A leader is obligated to do everything possible to remain in control, and make sure every interaction is professional, says CIO John Mason, who offers advice for not shooting the messenger.
As a leader, how can you help your team manage through change, and come out on the other side with the view that things actually improved? Here are four steps from CIO John Mason.
There is no doubt that the longer you are in a leadership role, the more you learn. In fact, most leaders would tell you that the longer their careers go, the more they realize what they don’t know. It’s precisely because of this that more seasoned leaders tend to be more deliberate and thoughtful in […]
You’ve likely experienced a feeling of overload at times, when information seems to be flying at you at a dizzying pace. There are a number of different priorities and tasks going on, and new information and issues requiring your attention seems to be cropping up faster than you can process them. The situation needs resolution, and […]
As much as I’d like I believe I am perfect, I’m not. There have been many when I’ve let people down. I won’t ask you to check me, but trust me when I tell you, I’m experienced! Over the years, I’ve seen the extremes of the response from leaders, especially at work, when team members […]
We don’t do it much anymore today, but in days past, bartering for goods or services was a way of life. You might have something to offer of value, a service or a product, that others wanted. They, on the other hand, had something you wanted. No reason to go out and trade money, just […]
As a CIO, I have attended more that my fair share of product demonstrations from well-meaning vendors, trying to make me see the value of their product or service, and hopefully buy in. In many cases, the product or service message is fairly clear and informative, and I can make a good decision based on […]