No ERP vendor overwhelmingly satisfies clients more than others but, with so few options, migrating to a new vendor may not be worth the cost, according to a new report published by KLAS.
(click on the link below to hear a Podcast interview with the report authors)
For the new study, The Conundrum of ERP: Is It Possible to Get Functionality and Service?, KLAS interviewed 225 provider organizations, focusing primarily on the three most prominent players, Lawson, McKesson, and Oracle. All three rated below the KLAS average for HIT.
According to the report, most hospitals already have an ERP solution of some sort and constitute a captive audience, so vendors have little reason to develop and support their core ERP products. Instead, they focus on developing peripheral modules to address related markets, such as human capital and workforce management, or acquiring new technologies to augment their existing offerings.
The top-rated vendor in the report was McKesson, with a score of 74.5 out of 100. It was followed by Oracle (71.8) and Lawson (68.6). API and MediClick were also highlighted, though neither could be included in the head-to-head comparison with the above vendors, providing only some system components. Electronic Healthcare Systems, Kronos, MEDITECH, Microsoft, Oracle and SAP are also included in the early data portion of the report.
To purchase the full report, visit www.KLASresearch.com/reports.