With just under a year at the helm of Siemens Healthcare, it’s fair to say John Glaser has taken full measure of life on the vendor side. As such, he’s been immersed in issues like deciding which products are “go-forward,” which customer segments are best suited to the vendor’s offerings, and which industry regulations will likely come to fruition. Glaser’s also had to confront the challenge that comes along with not having a native ambulatory EHR as part of the organization’s application suite. To learn more about his thoughts on all these issues — along with reaction to a number of industry announcements — healthsystemCIO.com editor Anthony Guerra recently caught up with the former Partners Healthcare CIO.
- Managing products — Soarian, Invision, MedSeries4
- Selecting market segments to play in
- Customer service philosophy
- Siemens ambulatory situation