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“A maternity concierge? What does she do, pick up your dry cleaning?” This was my husband’s response when I told him about the maternity concierge offered by my OB/GYN practice. “No, although that would be nice,” I said. “It means you have someone you can contact directly with any questions or concerns.” I was told [...]
“Stay calm, don’t panic.” I said to myself, looking at the phone. The line was still connected — I could see as much from the illuminated button on my phone and the fact that the timer was still running. But I couldn’t hear anything. From the look of my computer screen, there was nothing wrong [...]
Super-users & key stakeholders
Resource planning with McKesson’s BI tools
T-System’s Care Continuity solution
From 11.5% readmissions to 7.8% in 2 months — “It’s already had a profound effect on our organization.”
Attesting to MU using the ED-only method
Although the majority of CIOs support an extension of Meaningful Use stage 2 and believe the federal incentive program is headed in the right direction, serious concerns remain, according to the May healthsystemCIO.com Snap Survey. Nearly 70 percent of CIOs said they believe while Meaningful Use has played a key role in advancing the healthcare [...]
EHR rollouts & revenue loss
Managing clinician expectations
A culture of inclusion —“In the interest of transparency…”
Being proactive about educating patients
Jersey Health Connect
RelayHealth’s cloud-based solution
CIOs “leaving our differences at the door”
Balancing staff workloads
Computer-assisted coding
Lessons learned from the military — “You have to depend on your people.”
From PACS administrator to CIO
Why Hugh Chatham is home
Have you ever been to the tomb of the Unknown Soldier? Ever watch those soldiers patrol the flame, uniforms impeccably creased and pressed, shoes shined like mirrors, brass cleaned and reflecting? When they first get the job, they are excited, like anyone who starts a new job. They walk and send a message to the onlookers; they [...]
As organizations face mounting pressures to meet meaningful use requirements, providers are pulling back on extensive IT outsourcing services and turning to partial outsourcing agreements to meet growing demands, according to new data from KLAS. The report — IT Outsourcing 2013: Who Can Help with Rising IT Pressures — identified application management and help desk [...]
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