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  • About
    • Our Team
    • Advisory Panel
    • FAQs/Policies
    • Podcasts
    • Social Media
    • Contact
    • Privacy & Data Protection Policy
    • Terms of Service
  • Advertise
  • Partner Perspectives
  • Subscribe
  • Webinars
    • 11/15-Cyber Insurance Coverage
    • 12/5-Enterprise Imaging
    • 12/7-Measuring Internal Cyber Tool Lift
    • On-Demand Webinar Library
Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals; patients, family members, doctors and vendors continue to interact with your health system by phone.

Improving the Call Experience That Patients Have With Your Health System

This Webinar Took Place on 5/24/2022

https://media.blubrry.com/healthsystemcio/content.blubrry.com/healthsystemcio/220524_IVR-Parlance-AUDIO-AU.mp3

Podcast: Play in new window | Download (Duration: 54:39 — 37.5MB)

Think the voice channel is declining? Think again. Despite major health system investments in omni-channel communication and healthcare portals; patients, family members, doctors and vendors continue to interact with your health system by phone. However, not all voice experiences are equal. No one wants to wait on hold; “listen closely because options have changed,” or get lost in a maze-like phone tree. In this timely webinar, we’ll speak to leaders who are re-imagining phone-based interactive voice response, implementing ‘low-caller-effort’ approaches to self-service, and empowering staff with more time to own patient- and family-member issues.

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Continuing Education Credits: Attendees who hold the CHIME CHCIO certification earn 1 CEU. Attendees who hold the AEHIS CHISL certification earn 1 CEU for attending security-focused Webinars. Other programs — such as those offered by AHIMA and NAHQ/HQCC — may also award CEUs. Check with your provider.
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