When users have a much better experience with technology at home than they do in the care setting, that’s a problem, says Dr. Zafar Chaudry. In this interview, he talks about how his team is shifting the model to “provide more self-service.”
Let’s face it – when you don’t see patients on a daily basis, it’s extremely difficult to understand how technology impacts their experience. So what can CIOs do? Bring the two groups together, says Zafar Chaudry, MD, CIO at Seattle Children’s.