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Business continuity planning
Data housed at the university — “We have to be in lockstep.”
Learning from Dennis Sato & Rick Warren
Complexity of the CIO role — “This job is not just about the technology.”
Staff engagement — “You have to help them understand the tradeoffs.”
Giving back with Bright Beginnings
Standardization across the system — “The folks wanted change.”
Right people in the right seats
Weekly strategy sessions — “How do we get to where we need to be?”
ICD-10 — “We’ve done everything that needs to be done.”
Attesting to MU 2 & planning for stage 3
Data security — “It’s a never-ending chess match.”
Dealing with research data
About USA Health System
Converting to Cerner Millennium to create “one patient, one record.”
From IT to IS: “We’re not about technology; we’re about providing services.”
Upgrading the “aging” infrastructure
Focus on customer service — “We never say no.”
Hiring the first CMIO
