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If organizations really want to improve provider satisfaction, they must be willing to take an objective look at how the EHR has impacted workflow, and take a multi-pronged approach to fixing the problems that exist, say Bryan Bliven and Thomas Selva.
Learning from other CIOs — “Ask questions.”
Technology & work-life balance
C-suite support
“It’s surrounding yourself with great people.”
Creating a positive culture
Lessons learned: “Slow down and think twice about decisions.”
“Don’t be afraid to put yourself out there.”
The onboarding learning curve — “They expect you to come in and figure things out.”
Huddles, town halls & one-on-ones
“It’s tough deciding how transparent you’re going to be.”
Making IT a social media department
Open-door empowerment policy
Learning from mentors — “Take risks, but make the mistake only once.”
Difficult conversations
“Hire slowly but fire quickly.”
Budget challenges — “I look at it all as a learning experience.”
Meeting user demand
“I don’t want to fit a problem into an app”
Advice from Chad Brisendine
Adjusting to the role — “Stop fixing and start leading.”
4 paths to CIO
Youth vs experience — “You could be young and still have decision-making skills.”
Bringing in “fresh ideas”
Think globally — “Understanding the business is a big key component for all future CIOs.”
The ever-evolving learning curve
From interim to full-time CIO — “Show me you’re doing the role.”
“I had to be really a good listener.”
