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If we want to improve care and lessen the burden on physicians, we need to stop thinking about buying new technologies and focus on leveraging digital tools to reimagine the way things are done, says Bob Wachter, MD.
Keys to change management — “Move swiftly.”
“Transparency has everything to do with trust.”
Working with Ross Perot
From consultant to CIO — “It scared the hell out of me.”
“High stakes” at UCSF
Evolving CIO role — “The infrastructure aspect has to be automatic.”
UCSF’s analytics approach — “We’re incrementally moving and maturing the data model.”
Early adopter of Epic Cogito
Creating dashboards to ID and solve issues
Two-tiered governance structure — “You can’t throw big, heavy governance at this.”
Lean — “It’s a culture first.”
Consolidating IT departments
About UCSF Medical Center
Heavy focus on ACOs
3-legged clinical enterprise strategy
Applying research to the clinical setting “in near real-time”
2 years into Lean
Optimizing Epic “in synchronization” with CPI initiative
Interoperability challenges
