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If leaders only address the technology component – or the human component – without successfully marrying the two, patient matching will remain a pipe dream, according to CIOs Michael Martz and Albert Oriol.
As IT plays an increasingly larger role in the healthcare organization’s strategy, something as critical as the service desk can’t be overlooked. In fact, it should be a key focus, according to our panelists.
Unlike in years past, healthcare IT leaders now have access to some of the most influential rule makers and legislators, making it all the more critical to keep plugging away and “shoot for something better,” says CIO Michael Martz.
