One of the leader’s most important functions is to make sure employees are happy, engaged, and productive. How can that be accomplished? Will Weider has some suggestions.
What Employees Want
How To Recover From A Service Failure
It’s inevitable that service failures will happen. A strong leader will take the necessary steps to recover the organization’s standing with customers and continually improve, says CIO Will Weider.
Why IT Customer Satisfaction Surveys Matter
Most organizations survey employees to measure engagement and satisfaction, and yet most CIOs don’t have overall metrics about how well IT is delivering services. That, says Will Weider, is a problem.
The Next Chapter
After spending the past few years transitioning Ministry’s IT division to Ascension, Will Weider is pondering his next move, and sorting through the many emotions brought on by a major change.
A Framework for IT Expense Reduction
From breaking up tasks into manageable bites to initiating regular follow-ups, there are steps CIOs and other leaders can take to reduce IT expenses, according to Will Weider.
