As IT plays an increasingly larger role in the healthcare organization’s strategy, something as critical as the service desk can’t be overlooked. In fact, it should be a key focus, according to our panelists.
Unlike in years past, healthcare IT leaders now have access to some of the most influential rule makers and legislators, making it all the more critical to keep plugging away and “shoot for something better,” says CIO Michael Martz.
If CIOs want to move past the stereotype of “data plumber,” you must “make sure you’re recognized first as an executive, and second as someone who happens to run IT,” says Michael Martz, who offers insights on how to do that.
Mike Martz talks about the tremendous value that testing and support play in implementing a new system, how moving to Meditech 6.1 is “an excuse to drive change,” and the role IT plays in collaborating with other hospitals.
The biggest advantage in leading a second organization through the transition from Meditech Magic to 6.1? Being able to apply lessons learned from round one, says CIO Michael Martz.