If we want to make EHRs more user-friendly, it’s not enough for clinicians simply to be engaged in the process, says Dr. Lee Milligan. They must be the ones leading the way, from design to training.
Obtaining useful information from an EHR isn’t supposed to feel like digging for a needle in a haystack. But for many clinicians, that’s precisely what experience has been, says Lee Milligan, which leaves them feeling “unsafe.”
One of the most common mistakes made during EHR implementations? Failing to examine the multi-workflow screen and rip out the pieces that don’t fit. That, says Dr. Lee Milligan, is where clinicians come in.
Rather than criticizing EHR vendors for failing to create a perfect product, leaders should accept the role they play in delivering a quality solution to their consumers, says CMIO Lee Milligan.
The most effective method of EHR training doesn’t involve lectures, but rather hands-on instruction and constant guidance, says CMIO Lee Milligan, who shares what he learned as a Credentialed Trainer.