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HIEs in upstate NY
“We’ll always have multiple systems. That’s a reality.”
Frustration with portals — “I’m not sure the patients know what they want.”
CareLogistics for patient flow
A “major transformation” in clinical care
IT rounding
Avoiding the “flavor-of-the-day” mentally
To integrate or not — “The business needs to be the driver.”
When it pays to wait
Creating a physician enterprise
Saying no to rip-and-replace
“The days of objecting to good business decisions are over.”
Real dialogue between docs and IT
About St. Peter’s Health Partners
3-way merger: Creating “our own healthcare reform.”
FTC & political red tape
Making the puzzle fit
Crash course in change management — “You want to be as transparent as possible.”
Rotating techs & helpdesk
Being invigorated by challenges
