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“I’m sorry, but I have to catch the bus so I can pick up my daughter,” said the sales rep. “Can we continue this tomorrow?” “Of course,” I said, laughing. “I guess you can see why I became a journalist.” I was vetting two “finalists” in the selection of a vendor for our company and, […]
The state of Soarian Ambulatory
Getting away from the transaction-based model
The MobileMD acquisition
The NextGen relationship
The customer wish list (when to lead, when to follow)
Bringing a customer’s perspective to the vendor side
*Siemens ambulatory question — Riverside is longtime GE Centricity (Logician) customer
*Looking at some Centricity-Soarian integration
*John Glaser takes the helm
With just under a year at the helm of Siemens Healthcare, it’s fair to say John Glaser has taken full measure of life on the vendor side. As such, he’s been immersed in issues like deciding which products are “go-forward,” which customer segments are best suited to the vendor’s offerings, and which industry regulations will […]
It’s almost impossible to develop a successful business unless that business is built on a core foundation of sensible and complementary philosophies. Among other areas, those philosophies should set the stage for more concrete policies that govern everything from the company’s view of its customers to its employees. For example, I recently interviewed John Glaser, […]
