What does the recent Amazon, Berkshire, JP Morgan announcement tell us? Several things, says Bill Russell. But the most important is that it’s time to ensure that your own strategies align with the emerging consumer in healthcare.
There’s no way to determine with 100 percent certainty whether a project will succeed, but by asking these seven questions, you’ll have a much clearer idea, says Bill Russell.
Although it may seem like the two are at odds, the concepts of high-tech and high-touch can actually work in perfect harmony, says Bill Russell, who believes healthcare can learn a lot from finance in this area.
The digital storm that has hit other industries is headed for healthcare, says Bill Russell, and it’s the leader’s responsibility to have the organization pointed in the right direction and focused on the things that will matter most.
The voice of the consumer can help inform an healthcare organization’s strategy and priorities, and yet many leaders aren’t listening, says Bill Russell, who talks about CRM can be leveraged to provide individualized service.