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Consolidated billing
Iris biometrics for patient ID
Shared service agreements
30 years in healthcare — “Once I got in there, I stuck with it.”
Previous roles in the banking & vendor worlds
His leadership style — “I expect a lot from my team.”
Staff retention challenges
“It’s all about the patient”
Creating repeatable rollout model
Hitting metrics — “We had money coming in the door within 7 days.”
Super users “carrying the flag”
Pay it forward, pay it backward
Epic MyChart — Zero to 300K users in 2.5 years
Transforming care at the bedside
About Novant
From 90 billing systems & 12 EMRs to 1 integrated system (Epic)
Completing a 5-year rollout in 2 years
“Bigger and bigger” waves
Novant Health Community Connect
Getting past cost — “You can always find something cheaper.”
One patient, one record, one remarkable experience
