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Managing change with transparency & accountability
“When it’s your fault, admit it’s your fault.”
Trusting the staff
High-level perspective: “A CIO shouldn’t be working on code.”
CHIME Boot Camp & mentoring
Learning from a major outage — “We found things to improve.”
Confident leadership
VNA initiative with Merge
Building a “mutually beneficial partnership” with Integris Health
From part-time desktop tech to CIO
Transitioning to management — “It’s not easy”
His wake-up call — “I needed to trust the people who were working for me.”
Change management without demoralizing the staff
“If you really enjoy it, it’s not drudgery or work.”
Breaking out of break/fix mode
Transparency with the board — “This is where you are. Here’s what we need to do.”
Challenging vendor parameters with EMC
“The costs are the costs; we need to manage how we do this”
Data & network overhaul
Partnering with Brocade — “We sold them on the concept.”
About Comanche County
McKesson in acute, eClinicalWorks in ambulatory
Transition from Horizon to Paragon — “It was quite an interesting challenge.”
Outsourced IT & the “added layer of complexity.”
Attesting to MU — “It wasn’t ‘we barely made it.’
Continued optimization with Paragon 13 — “It’s another opportunity to tackle.”
