From graveyard shift computer operator to CIO
Leading by example — “I wouldn’t expect anyone to do anything I either haven’t done or wouldn’t do.”
Keys to staff retention
Ritz-Carlton & the “obligation” to provide excellent service
Importance of rounding — “Don’t lead from behind a desk.”
Good vs great
Ken Deans, VP & CIO, Chesapeake Regional Medical Center, Chapter 2
Ken Deans, VP & CIO, Chesapeake Regional Medical Center, Chapter 1
About Chesapeake Regional
Migrating to Epic
Flexibility with go-live — “We’re not trying to meet a date for the sake of meeting a date.”
Epic Connect model with Good Help Inc.
Biweekly meetings – “We want to be nimble.”
Focus on workflow and process improvement
“Don’t let perfect be the enemy of good.”