High cost of archiving data
Project Sunset
Advisory councils for prioritization
“I’m blessed in this enterprise for having very active partners.”
Balancing strategic initiatives with operational needs
ITS organizational structure
“The most important draw here was the people.”
Chad Eckes, CIO, Wake Forest Baptist Health, Chapter 3
Laying the groundwork to innovate — “It’s a matter of prioritizing resources and time.”
Outsourcing service desk & support
Empowering the staff — “Who here has had a great idea that was not accepted?”
Private cloud infrastructure
From 60 days to mere hours to provision new systems
Managing resistance