No matter what the reporting structure looks like, CIOs must be in tuned with other C-suite leaders to ensure the IT strategy is in line with the organization’s strategy, says Robin Lang. Otherwise, “it’s really hard to be successful,” she says in this interview.
“We are masters in healthcare at workarounds,” says Robin Lang, CIO at CaroMont Health. Which makes it all the more critical for health IT leaders to have the pulse of their users and understand what’s working, and what isn’t.
After going through a painful install, sometimes what users need most is to witness a successful implementation, says CIO Robin Lang, who talks about how her team helped build trust.