By doing front-end research with customers, Banner Health is able to design with them instead of designing for them, said Jeff Johnson, VP of innovation and digital business. In this podcast, he talked about his team’s “partnership” approach and why governance is critical.
For digital leaders, the true “wins” come from leveraging technology to increase efficiency, improve workflows, and provide “targeted education” that can help patients better prepare for visits – and reduce no-shows, said Jeff Johnson of Banner Health.
HIE/ACO work in Arizona
“It’s a huge undertaking”
The patient identifier problem
Managing mobile devices — BYOD
HIMSS Analytics Stage 7 at 21 of 23 Banner hospitals
Banners clinical app environment — Cerner inpatient, NextGen in the clinics and practices
“It’s the horse we’re riding”
Exchanging data with both employed and non-employed docs (Report2Web)
Providing avenues for good ideas to be evaluated
What’s the right number of direct reports? “I liked it better with 11”
How not to get overwhelmed when managing the details
Huddling up to enhance communication
Is customer the right word?