Forget shiny tool syndrome; true digital transformation is about leveraging capabilities to ensure the best possible experience for patients, and to “earn the right” to become their primary care provider, said our panelists during a recent webinar.
For healthcare IT leaders, it’s not enough just to keep transactional systems working or introduce new digital capabilities if you’re not able to leverage data to make better decisions and achieve insights, says Andy Crowder.
Quality patient care is always the top priority. But at the same time, leaders must be focused on new customer acquisition, says CIO Andy Crowder. “If you don’t make it easy for people to find the things they want, you’re not going to have market growth.”
It’s not about having more data; it’s about having the right data, gathered by the right people, at the right time, and designed in the right way, says CNIO Becky Fox. In this piece, she talks about how her team is decreasing the burden of documentation.