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If you rely solely on anecdotal evidence to measure user satisfaction, you’re missing out, says Lee Milligan, who talks about how his team is leveraging data to improve workflow and deliver a better customer experience.
The best way to craft an effective strategy going forward? By assessing the current state and identifying key areas for improvement, says Asante CIO Lee Milligan, whose team is focused on providing exceptional customer service and ensuring reliability.
Perhaps the biggest priority for a new CIO – particularly one with limited financial experience – is to “understand your numbers well, and understand how things are calculated,” says Lee Milligan, MD, who recently took on the role at Asante.
When the root cause of physician burnout isn’t identified and addressed, the entire health system is placed at risk, says Lee Milligan, MD, who shares the highlights from a recent Tweetchat on the topic.
If we want to make EHRs more user-friendly, it’s not enough for clinicians simply to be engaged in the process, says Dr. Lee Milligan. They must be the ones leading the way, from design to training.
