Every digital health leader is familiar with the new solution request—often coming from an influential user who believes a tool you do not currently offer is the key to unlocking new efficiencies. Like a toppled domino, that request can set off an intricate process: clarifying what functionality is actually being requested and determining whether it already exists in-house. But the inquiry does not stop there. If the capability is not currently available—and the request is deemed worthy of investment—the next question becomes where to obtain it. Does your EHR vendor offer it? If your core vendor does, is that version good enough, or do you need to pursue a point solution and integrate it into your environment? If so, what would integration require, and what would it cost to build, maintain, and secure over time? In this webinar, we will speak with digital health leaders who have developed disciplined processes to ensure the right factors are weighed at the right time—and by the right stakeholders—so decisions reflect what is best for the organization as a whole.

Navigating New Solution Requests: Balancing Cost, Integration, and Innovation

Webinar Archive from 2/12/2026

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Every digital health leader is familiar with the new solution request—often coming from an influential user who believes a tool you do not currently offer is the key to unlocking new efficiencies. Like a toppled domino, that request can set off an intricate process: clarifying what functionality is actually being requested and determining whether it already exists in-house. But the inquiry does not stop there. If the capability is not currently available—and the request is deemed worthy of investment—the next question becomes where to obtain it. Does your EHR vendor offer it? If your core vendor does, is that version good enough, or do you need to pursue a point solution and integrate it into your environment? If so, what would integration require, and what would it cost to build, maintain, and secure over time? In this webinar, we will speak with digital health leaders who have developed disciplined processes to ensure the right factors are weighed at the right time—and by the right stakeholders—so decisions reflect what is best for the organization as a whole.

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