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With countless employees transitioning to remote work, help desks have been swamped with exponential increases in call volume. As such, it’s no surprise health systems are re-focusing on this most important aspect of running a successful IT shop. In this timely webinar, we’ll hear from leaders who are optimizing their help desks to ensure workers can find the answers they need, when they need them.

Optimizing Your Help Desk to Support a Remote Workforce

This webinar took place on 2/10/2021
With countless employees transitioning to remote work, help desks have been swamped with exponential increases in call volume. As such, it’s no surprise health systems are re-focusing on this most important aspect of running a successful IT shop. In this timely webinar, we’ll hear from leaders who are optimizing their help desks to ensure workers can find the answers they need, when they need them.

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Continuing Education Credits: Attendees who hold the CHIME CHCIO certification earn 1 CEU. Attendees who hold the AEHIS CHISL certification earn 1 CEU for attending security-focused Webinars. Other programs — such as those offered by AHIMA and NAHQ/HQCC — may also award CEUs. Check with your provider.
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