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Dear IT Professional,

It’s that issue (or those issues) that linger on your to-do list, lodged in the purgatory between the easy-to accomplish and the must-be-done. It’s the mundane yet complex, the dull yet time consuming; the issue you can’t get away from, but cannot bring yourself to confront.

It’s these issues that, like a low-frequency background hum, irritate daily, and often grow in criticality due to your neglect – a neglect steeped in that fact that you only bring them to heel when you’ve got nothing more productive left to do. It’s these issues that I’ve always hated the most.

For me, these issues have a few other common characteristics. For one, they usually involve calling a customer service line, which conjures up thoughts of a phone tree where the voice recognition is useless, the options irrelevant, a human impossible to summon, disconnection at the hands of the indifferent but imminent, and the wait time infinite. The problem is usually complex, possibly involving one party blaming the other (computer vs. app vs. network, for example). More often that not, the issue involves (wait for it …) the medical field and (wait for it again …) insurance. As many of you know, combining those two offers a potent morass of frustration, stress and lost time.

But the thing about these issues, which I mentioned above, is that their mere existence saps their strength by being ever-present. They don’t go away on their own and, in fact, get more serious and damaging as we leave them to fester. From time to time I would attack one, but only when I had absolutely nothing else calling for my attention, and even then, I’d search for an excuse to stay away with every ounce of my creativity.

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Have a tremendous week!
Anthony