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WLike it or not, your department is only as good as your customers think it is. So what’s the key to ensure they are a fan of IT? Of course, it starts with ingraining the proper responses and reactions in your team, but also covers getting them to be proactive and search out problems before they hit the help desk. In this timely webinar, you’ll learn leadership lessons, along with specific practical advice, on how you can develop a team that is laser-focused on making sure its customers — including doctors, nurses, patients and their family members — think of IT as a help, not a hindrance, in their healing journey.

The Help Desk & Beyond: Keys to Creating a Service-Obsessed Culture

This event took place on 10/29/19
Like it or not, your department is only as good as your customers think it is. So what’s the key to ensure they are a fan of IT? Of course, it starts with ingraining the proper responses and reactions in your team, but also covers getting them to be proactive and search out problems before they hit the help desk. In this timely webinar, you’ll learn leadership lessons, along with practical help desk advice, on how you can develop a team that is laser-focused on making sure its customers — including doctors, nurses, patients and their family members — think of IT as a help, not a hindrance, in their healing journey.

 

Recap Article

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About our Sponsor: TeamDynamix offers Service and Project Management together on a single cloud-based platform. TeamDynamix transforms IT from order taker to strategic innovator. Organizations in the public sector, education, and healthcare leverage the solution to improve IT maturity, optimize resources, and deliver enhanced end-user service. TeamDynamix offers IT Service Management (ITSM), Project Portfolio Management (PPM), and Enterprise Service Management (ESM) together in one solution.  More at TeamDynamix.com, @TDXBuzz, LinkedIn.
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