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For healthcare systems, forming partnerships with vendors and organizations is becoming increasingly important, says Rich Rogers, CIO at Prisma Health, in this interview. “We have so much to do in this industry. We can’t do it ourselves.”
One of the most important investments an organization can make during the course of an EHR implementation? Ensuring clinicians have ongoing, at-the-elbow support, said Ray Gensinger, CIO of Hospital Sisters Health System.
More than two years into the pandemic, retaining top IT talent is still a challenge, according to our panelists. “Keeping them engaged is my main concern,” said John Kravitz, who discusses the topic with Ed McCallister and Lisa Dykstra.
Sometimes timing is everything, said Dustin Hufford, who talks about the challenges of stepping into the CIO role right before the pandemic. He also discusses the benefits of having been with a community hospital, and how Cooper is working to retain IT talent.
With hybrid work models becoming permanent – and more devices being connected to the network – IT and security leaders face a new set of challenges, according to our panelists, who talked about the critical role a zero-trust approach can play in securing data.
With many organizations still operating in remote or hybrid environments, it’s becoming increasingly difficult to facilitate collaboration and ensure teams stay connected to the overall mission, said our panelists. “We want to develop that rapport that you can’t get remotely.”
In her role as AVP of IS operations, one of Maureen Hetu’s core objectives is show how the work her team is doing “supports our patients, supports our clinicians, and contributes to the strategic success of the organization,” she said in a recent interview.
It’s not enough to ensure projects occur on time and on budget; IS leaders need to “provide the right talent for the initiatives that are most important to the organization, and make sure we stay in lockstep with clinical and operational leaders,” says Maureen Hetu.
As remote and hybrid models become the norm, the onus is on leaders to “find ways to collaborate and connect when we don’t pass each other in the hallway,” said Tracy Elmer, Chief Innovation Officer at TrueCare, who talked about the value of listening.
As health systems move toward a future of remote and hybrid work models, it’s not just the technology piece that must be in place, according to our panelists in a recent discussion. “People need to feel that they’re connected.”
