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Even within the same organization, different facilities have different needs when it comes to go-live support, says Pamela McNutt, and leaders must have their finger on the pulse and be ready to react.
It’s time to stop thinking of CNIOs as ‘firefighters,’ and start seeing them as key figures in guiding business decisions and strategies at the highest levels, according to Tammy Jackson and Hillary Ross of Witt/Kieffer.
Although physicians make most of the key decisions that show up in the EMR, they’re not the only ones with skin in the game, says KLAS’ Mitchell Josephson, who shares what KLAS has learned about the workflow habits and preferences of nurses.
Health IT leaders can’t deliver a perfect EHR system – there are always going to be issues. What you can do, says CIO Christopher Timbers, is engage with users to work through them.
Believe it or not, the majority of variables affecting EHR satisfaction are within the healthcare provider’s control, says Rachel Dunscombe, who discusses the Arch Collaborative and its evidence-based approach.
As technology advances and EHR utilization continues to expand, the HIMSS Analytics model that was once a standard has evolved into a toolset that can guide strategic decision making, says Blain Newton.
From security breaches to caregiver burnout, there are countless obstacles facing CIOs. But there are also countless opportunities to advance organizations – and care – forward, says David Muntz.
Having to sort through and prioritize hundreds of optimization requests can feel like working on a high-speed conveyor belt. But there are ways to slow it down, says Katie Foster, who talks about OhioHealth’s new intake process.
Forget customization. The more closely healthcare organizations align with the vendor’s suggested configuration for common workflows, the better off they’ll be for the future, says Craig Joseph, MD.
One of the best pieces of advice Dana Sellers can offer to CIOs? Focus less on producing reports, and more on how to deliver “true value and insights” that will change the organization.
