When a crisis hits – particularly one on the scale of Covid-19 – and certain projects are canceled or delays, leaders need to “recognize the potential loss” people feel and help manage it, says CIO BJ Moore.
During a situation like COVID, the ability to be agile and move quickly isn’t a nice-to-have; it’s essential, says James Wellman, who believes the pandemic is “shining a light” on organizations that can’t adapt.
As leaders deal with the myriad challenges brought forth by COVID-19, governance is being flipped on its head. As a result, decisions are being made – and put into action more quickly, according to our panelists in a recent webinar.
Between the “all consuming” efforts to ensure providers can deliver care and support a remote workforce in the midst of COVID-19, while also trying to make sense of the recent regulatory changes, healthcare IT leaders face challenging times. But there’s an opportunity there, says Dr. John Halamka.
Whether its video visits hitting the mainstream, or chatbots being used to engage with and educate patients, COVID-19 has provided the inertia for a shift that has been in the works for quite a while, says Dr. Sylvia Romm.