Although technology can certainly play a role in breaking down silos, the far bigger issues are communication and collaboration, according to CIOs Jes Cornelius and Craig Richardville, who discuss how they’re working to create strong cultures.
The key to a successful implementation is remembering that the technology is the easy part, says Jamie Nelson, who talks about her team’s work at HSS. The hard part is the organizational transformation behind it.
When it comes to innovation, there’s no shortage of great ideas; where organizations are missing the mark, says David Chou, is in creating the right culture to push them forward.
The lines between IT, clinical, and operations have blurred, and if leaders don’t take the time to understand the needs and challenges of other departments, and work together to solve them, “we’ll become irrelevant,” says Ed Marx.
If a CIO or other leader is faced with an unplanned absence, the last thing you or your team wants to think about is who’s in charge of what, says Ed Marx, who talks about the “matrix” that helped provide guidance at Cleveland Clinic during his recent illness.