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As providers retain consultants to move closer to achieving the Triple Aim, there are a few key factors that can determine the quality of those engagements and help identify the best fit, says KLAS’ Warren Whitford.
From looking within your organization to interim roles, consultant Bonnie Siegel discusses four ways to help find a more robust pipeline of health IT talent and fill much-needed positions.
About Sharp HealthCare
Hospitals on Cerner, practices on Allscripts
Leveraging dbMotion’s HIE to present “an integrated view.”
Internally developed data warehouse
Short-term & long-term costs of a single-vendor approach
Predictive analytics — “You’ve got to be able to capture that data.”
The workflow gap — “These are things we can address and fix.”
Importance of soft skills
Security & the challenge with “human engineering.”
Back to consulting — “It was the next step.”
CIO as collaborator
“Clinicians can’t opt out of discussions.”
The most “exciting” trends in health IT
CIO role at St. Mary’s
Maine’s “very progressive PC physicians”
Replacing legacy systems — “It was at the tipping point.”
Merging 3 systems into 1 with SMS
The “consultant glow”
Early career as ICU nurse — “Each alarm meant something to me. I get that.”
Taking over for Rich King — “Our thinking was very similar.”
Pushing for an “A”
The “blessing & curse” of being in consulting
7 years at UPMC
IT’s role in organizational strategy
Prioritization challenge for CIOs — “There’s always more work than you’ve got time.”
Prioritization challenges — “I use a Ouija board most days.”
Medicaid reform, MU & expansion
Early career influencers
12 years in consulting — “It made me a better CIO in the long run.”
“Henry Kissinger skills”
Pride in Albany’s progress
Keys to change management — “Move swiftly.”
“Transparency has everything to do with trust.”
Working with Ross Perot
From consultant to CIO — “It scared the hell out of me.”
“High stakes” at UCSF
Evolving CIO role — “The infrastructure aspect has to be automatic.”
Patient engagement & entertainment platform
Personalized treatment
Rebuilding analytics — “It requires a heavy IT investment.”
Using consultants
Staff engagement — “It’s incredibly important to me.”
Rounding & face-to-face talks to “feel the pulse of the facility.”
Interim CIO
Guardrails for demand management — “It was quite eye-opening.”
Consulting experience in her back pocket
Introverts managing relationships
Building trust
Evolving CIO role — “We have to understand the business.”
“Innovation isn’t easy.”
