One of the most common mistakes made when trying to drive change? Failing to understand the “ownership” people feel with certain processes, says Carla Smith, who shares valuable insights on leadership.
When users have a much better experience with technology at home than they do in the care setting, that’s a problem, says Dr. Zafar Chaudry. In this interview, he talks about how his team is shifting the model to “provide more self-service.”
Perhaps the most important advantage of having already been through an Epic implementation? You’ve already learned “what the cycles and trends are,” and know how to navigate them, says CIO Debbie Cancilla.
No matter what generation you belong to, change is never easy – especially when you don’t believe it’s necessary. But nothing good has ever (and will ever) come from sticking to the status quo, says Kate Gamble.
For an implementation to be successful, business units have to take ownership of the entire process, says CIO Kathy Ross. And that means partnering with IT on the build and development – not just handing it over.