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Last month, I was in a fascinating discussion some people from Google about workplace productivity tools. I was interested because we have a feature-rich Cisco voiceover IP phone system that can be used with traditional handsets or “soft” phones on computers with headsets. We also purchased Microsoft Office 365 […]
“I had no idea it was this complex,” exclaimed our corporate controller. “Do you think our clinicians understand how this works?” This was her reaction to touring one of our tier-3 data centers, and no, I don’t think our clinicians understand the challenge and importance of data center management. I don’t want them to have […]
When I accepted his offer, the first thing our CIO said to me (Scott) was, “What do you think of our Help Desk website?” Recognizing that he likely didn’t think it was stellar, but wanting to support my new team, I stammered, “We can certainly improve it.” He replied, “I think it stinks, and we […]
In September 2011, after 14 years of working in our hospitals, I took on a “corporate” job. I didn’t know then, and still don’t know, how long it will take to prepare our organization to meet the new business demands, but I had three areas of focus for the first three years: Performance Management, Process […]
It’s no secret for those inside or outside of our company — Partners HealthCare System is going through significant change. Like all healthcare providers, we are adjusting to the changes in the payment system and our local market demands. Two years ago, we signed a contract with a systems vendor, ending a long era of […]
