It’s time to recast consumerism. And that doesn’t mean forming a committee – it means digging deeper and finding out what patients actually want, says Paul Roemer.
The problems with consumerism and engagement don’t stem from a lack of viable solutions, but rather a lack of leaders who have the vision and confidence to leverage those tools, says Paul Roemer.
The average hospital has more than 100,000 unsecured data points, and for large systems, the number is exponential higher, says Paul Roemer, which means it’s naïve to believe enterprise data is safe.
If your organization wants to improve the patient experience, the tools already exist, says Paul Roemer. The only remaining task is to define how to leverage those tools to improve consumerism.
The people who visit your health system’s website are having an experience; if you want it to be a positive, interactive experience, here are some suggestions from Paul Roemer.