Culture can be a funny thing. Culture just happens, but left to evolve on its own usually does not yield great results. I have to remind myself not to fall into the trap of thinking that cultures like those of Zappos or Google happened by chance. It is not like the founders and leaders of […]
When Is It Okay To Give Up?
When is it appropriate for a leader to give up on trying to influence change over a particular process or individual? Is it ever acceptable? For those instances where the leader has direct jurisdiction over the process or person, an executive directive can be given and change can be forced (for what that is worth). […]
The Street-Level View
The Humility Barometer
Just The Right Touch
People will not always remember what you said, but they will always remember the way you made them feel. This statement has been attributed to many people over the years. Most recently, I got to hear a story from an elderly woman about how her great grandmother lived to be over 100 years old. As […]