Keys to Effective IT Capacity Management — Aligning Resources, Transparency & Communication to Meet Demand

For CIOs and other IT leaders, the reality is stark: there will always be more demand than there are people or dollars to meet it. Beyond simple constraints, some requests are simply off the table—blocked by vendor roadmaps, contractual limitations, or regulatory requirements. So how can IT leaders maintain user satisfaction when only a portion of needs can be met? In this webinar, we’ll hear from executives who are effectively navigating this challenge by combining a deep understanding of available resources with a clear grasp of organizational priorities. Through consistent transparency, open communication, and disciplined governance, they’re managing expectations, aligning efforts, and building trust—even when saying “not now” is the only option.

Speakers:

• Naomi Rapoza Lenane, CIO/VP of Information Services, Dana-Farber Cancer Institute
• Muhammad Siddiqui, Chief Digital & Information Officer, Reid Health
• Rich Temple, Former CIO, Deborah Heart & Lung Center

Podcast: Play in new window | Download (Duration: 59:24 — 40.9MB)

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