With countless employees transitioning to remote work, help desks have been swamped with exponential increases in call volume. As such, it’s no surprise health systems are re-focusing on this most important aspect of running a successful IT shop. In this timely webinar, we’ll hear from leaders who are optimizing their help desks to ensure workers can find the answers they need, when they need them.
Speakers:
- David Mitchell, Enterprise Application Administrator, Western University of Health Sciences
- Matthew Wright, Technical Support Manager, Western University of Health Sciences
- Andrew Graf, Chief Product Strategist & Co-Founder, TeamDynamix
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