KLAS: Meditech 6.0 Users Not Feeling The Magic

When it comes to performance, Meditech 6.0 “has a lot of ground to cover,” with users experiencing issues with integration, speed, and reliability, and performance scores ranking among the lowest in the market. Still, the vast majority of organizations (95 percent) are willing to wait it out, according to new data from KLAS.

The report found that satisfaction scores for Meditech 6.0 — which has been available for three years — vary widely. For example, although providers say the look and feel of 6.0 is an improvement, many are facing usability challenges in areas including CPOE and physician documentation. ED physicians specifically report workflow limitations and numerous clicks as impediments. And while recent implementations have fared better and performance scores are up four points over the past year, there is still a lot of work to be done, as 38 percent of customers surveyed give a performance score equivalent to a C or lower.

“Providers had high expectations for Meditech when they announced 6.0, and in many ways the current version disappoints,” said report author Jon Christensen. “It is no surprise to anyone in the industry that providers are struggling with the software. What is a surprise is that despite current bumps, such a high percentage of providers are planning to stick with it. Overall, customers are optimistic that things will improve, and they expect Meditech to make up the ground they lost.”

In addition to examining the progress Meditech 6.0 has made in terms of delivering advanced clinical usability, the KLAS report also looks at how it compares to Meditech Magic and C/S, as well as other vendor products, and how the company’s customer base is shifting.

For more information on the report, click here.